While jobs are being outsourced to India and other countries a lot of people are concerned about its impact on US economy. Every now and then we hear politicians and policy makers talking about it.
The reaction from a person whose job is getting outsourced to another far away country or already got outsourced is perfectly understandable. Every one will be concerned if their job is gone.
It was inevitable after the globalization and countries like India and China opening up their economies. Now the competition is world wide. Many Indian companies died because of the influx of superior and cheaper alternative products flood Indian market. Others were taken over by MNC's. The same thing is happening in BPOs. But this time the direction is different. Jobs are being lost in West and getting created in India like countries.
For every dollar spent on outsourcing, the U.S. economy receives $1.12 to $1.14 in return, according to estimates by international consultancy McKinsey. Even if the highest offshore labor estimates hold true--such as Forrester Research's widely published prediction that 3.3 million service industry jobs will move to other countries in the next 15 years--that number would represent only 2 percent of total U.S. employment today, according to Gary Endelman, a lawyer at BP America.
The concern about offshoring is very similar to the concerns during the late 1980s and early 1990s in the United States that Japan was going to become the dominant economic and high-technology power of the world. It didn't happen.
India is going to be a destination for such jobs for a long time to come. With the tremendous developments in telecom infrastructure area, the distances are reduced now. When a customer of a Computer manufacturing company like Dell calls its customer care, the person answering the call is sitting right here in Bangalore. He/She tries to manage the customer queries the same way as his/her counterpart would have done in US. But there are complaints. Its not as smooth as we think. Customers may not feel at ease to talk to someone who is from a very different culture and talks in a different way. Dell had to close some call centers in India after customer complaints.
But complaints and complements are part of any job. The service quality delivery is continuously increasing. Many companies have settled down now. |
