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BPO Employers - Post your vacancies Free - Post a Job
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Call center Consultants Job description |
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- Answering to customer calls or Making calls to customers
- Manage queries from customers by giving them suitable answers as required.
- Maintaining the quality of customer service by tracking the queries using software provided, escalating the queries whenever necessary, tracking the response time etc
- Required to multitask, adapt to situations and take decisions
- Strong team working skills
- Strong oral and written English communication skills
- Strong listening skills
- Minimum computer knowledge like MS office and Internet, Email.
- Willing to work in Shifts which may include night shifts.
- Need high levels of motivation.
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| Are you a Commerce Graduate/Post graduate? |
| For those in the commerce stream BPO companies offer very good employment options. This is due to the large number of companies doing the Payroll processing at offshore. Read ahead |
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| Do you have a HR Degree/ Diploma? |
| Human resource area has large number of job openings. A lot of big companies outsource their HR function to offshore creating a vast requirement of candidates with the required expertise. Read More |
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